Worker's Compensation Coordinator

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?
At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. 

Your Impactful Role

• Provides support for Worker’s Compensation product lines, including but not limited to the scheduling of all Workers’ Compensation appointments for new and existing patients.
• Receives all incoming calls, emails, and portal requests to schedule new and returning  Workers’ Compensation patients.
• Follows up as appropriate to complete or correct required information for Workers’ Compensation case policy for all new patients and returning patients.
• Contacts employer and/or insurer to obtain authorization to evaluate and treat the patient for workers’ compensation injury.
• Inputs all Workers’ Compensation patient information and case authorization information into the computer system.
• Ensures that all Workers’ Compensation case authorization forms and previous medical records are faxed to appropriate Peachtree Orthopedics in a timely manner or added to the charts, so that patients can be seen as scheduled.
• Assists front desk personnel in updating Workers’ Compensation information on patients who have not been seen in the office for a period of three months or longer.
• Assists patients who arrive for appointments without completed and approved workers’ compensation forms.
• Interfaces extensively with employers, workers compensation case supervisor(s), ancillary scheduling companies( i.e., PT and MRI orders), and patients, then follow through on requests for information.
• Scanning received medical documents such as diagnostic reports, PT progress notes, FCE reports, and forwarding them to the appropriate clinical teams.
• Assists with special projects pertaining to the Peachtree Orthopedics Workers’ Compensation Product line.

Qualifications

• High school diploma or GED required.
• At least two years of experience as a customer care representative in a medical office.
• Basic knowledge of medical terminology is a plus.
• Strong understanding of customer service principles.
• Previous experience in a call center or medical practice setting is preferred.
• Experience with Worker's Compensation is also preferred.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems. 

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and interpret bar graphs.

Computer Skills
To perform this job successfully, an individual should have knowledge of MS Word, Excel, and Outlook. Athena and DASH experience a plus.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear. The employee is frequently required to reach with hands and arms.  The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful. This position must be able to deal with aggressive, hostile and sometimes irrational behavior patients and family members and have the ability to respond to all patients in a calm and professional manner.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.