Patient Account Coordinator, West Paces

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Location: West Paces office

Work Schedule: Monday – Friday 8:00am – 5:00pm; occasional Saturdays on a rotating schedule

Job Type: Full-time

Your Impactful Role

As the Patient Account Coordinator, your warm and professional demeanor will be a key asset. During the check-out process, you'll ensure that patients conclude their appointments smoothly by handling payments, explaining outstanding balances, and assisting with scheduling any necessary follow-up appointments. Your welcoming and organized approach contributes to a positive experience for our patients and efficient clinic operations.

• Point of Service Excellence: Ensure accurate and timely processing of patient check-outs, including the collection of Point of Service payments, all while maintaining a friendly, patient-centered approach. Your attention to detail in this area contributes to the smooth and efficient operation of our clinic.
• Billing and Records Management: Manage patient billing and insurance-related tasks, as well as timely charge capture for clinic-based services. This includes maintaining organized and compliant records, communicating with insurers, and ensuring the prompt resolution of any outstanding balances.
• Work Status Coordination: Play a crucial role in coordinating work status forms for patients, promptly faxing them to relevant parties within 48 hours of a patient's appointment. Your efficiency helps support patients and maintain a seamless workflow.
• Patient Engagement: Keep patients informed of outstanding balances and assist them in setting up payment plans to manage their bills. Additionally, make sure patients are notified of upcoming appointments and assist with the check-in process when necessary.
• Collaborative Support: Work closely with providers, clinical teams, and other team members to report any missing slips and maintain clinic order. This collaborative effort ensures that our services run smoothly, and patients receive the care they need.
• Financial Management: Contribute to effective financial management by processing patient refunds, handling payments, and re-billing insurance companies as needed. Your attention to financial details helps us provide quality care.
• Continuous Learning: Stay up to date with third-party billing and reimbursement procedures, clinic financial policies, and industry knowledge. This knowledge empowers you to provide the best support to our patients and maintain compliance.
• Documentation and Reporting: Prepare and submit daily productivity reports, track trends in accounts receivable, and recommend resolutions for any issues encountered. Your documentation and reporting are vital for the clinic's success.
• Proactive Collections: Take a proactive approach to managing account receivables, including identifying trends, denial issues, or irregularities affecting resolution. You'll play a key role in ensuring our financial operations run efficiently.
• Adapt and Assist: As part of our dynamic team, you may be asked to handle various tasks and assist with other administrative or clinical responsibilities when needed. Your adaptability and willingness to support the team are highly valued.
• Patient Inquiry Support: Respond to patient billing and statement inquiries via email, telephone, and patient portals. Your prompt and courteous responses contribute to overall patient satisfaction.

Qualifications

• High school diploma or equivalent (GED) required.
• Associate degree in related fields preferred.
• Minimum 1 year of experience in a fast-paced medical or customer service role.
• Familiarity with ICD-10, CPT, HCPCS, the use of modifiers, and/or the physician billing and collections processes is a plus.
• Reliable transportation is required for occasional travel to other locations based on patient volumes.
• Flexibility to work occasional Saturdays on a rotating schedule.
• Strong analytical, problem-solving, and communication skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to meet productivity standards and complete tasks efficiently.

Certifications:

• Certification as a Certified Patient Account Representative (CPAR) is a plus.

Physical Demands and Work Conditions: The physical demands for this role involve talking and hearing regularly. You'll also frequently stand, walk, sit, and use your hands for various tasks, with regular repetitive movements of wrists, hands, and fingers. Your daily activities will include operating standard office equipment, such as a keyboard, calculator, phone, and computer. On occasion, you may need to lift and move objects up to 30 pounds and work at a computer for extended periods. There will be occasional stooping and bending at 90 degrees. In terms of the work environment, you can expect a moderate noise level. You must be prepared to interact with patients and family members, some of whom may occasionally display aggressive or hostile behavior. In these situations, your ability to respond calmly and professionally is crucial.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.