Patient Account Coordinator Lead, Occupational Medicine

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"
At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 10 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture
Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?
At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. 

Location: College Park and Midtown
Schedule: Monday – Friday; 8:00am - 5:00pm
Job Type: Full Time; 40 hours/week

Your Impactful Role

• Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours
• Registers new patients in EMR and ensures external referrals are processed
• Serves as first point of contact and resolution for escalated patient issues, concerns, disputes
• Assist with leading front office center operations including, quality, compliance, patient experience, and direct supervision of employees
• Under the supervision and guidance of the Business Operations Manager is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care
• Fills in for Business Office Manager and front desk staff as needed for scheduled and unscheduled absences
• Cover various Front Desk tasks and duties in line with business needs
• Works with marketing to ensure employer protocol compliance and escalates employer concerns
• Oversee and reviews emails to ensure patients and clients receive follow up
• Ensures the email and fax are routinely checked and received documents are correctly indexed
• Reviews phone messages to ensure proper and timely routing and follow-up
• Ensure that after hours messages from patients are recorded in the patient’s medical record and followed up on by the appropriate staff member
• Assist to order office and other needed supplies to ensure the center is properly inventoried, stocked and maintained
• Ensures OSHA, clinical and quality standards are met by monitoring performance and implementing
• Supports scheduling by ensuring gaps are attended to and closed in a timely manner and optimal for the business needs
• Communicate with back office to facilitate timely service and treatment
• Troubleshoots phone, and computer issues
• Performs other duties as assigned and modified at manager’s discretion
• Maintains strong professional relationships with employers and employees and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience
• Serves as a primary contributor in hiring and selection of other front desk staff
• Assists the business office manager with corrective action plans when needed

Qualifications

• High school diploma or GED equivalent required
• Bachelor’s degree preferred, but not required
• Minimum of 2-3 years of experience in patient care setting or related experience
• Occupational Medicine background or related business experience required
• Must possess excellent written and verbal communication skills
• Ability to communicate with employees, employers, adjustors and other individuals with a professional and courteous manner disposition
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities
• Strong leadership and training, and presentation skills to drive results
• Skilled in operating phones, personal computers, software and other basic IT systems
• Must be proficient in all Microsoft Office program - strong computer skills needed

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are committed to making reasonable accommodations to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is required to stand, walk, use their hands, and communicate effectively. You may be on your feet for much of the day, requiring mobility and dexterity. In this role, you'll ensure our clinics remain safe, organized, and patient friendly.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.