Credit Resolution Specialist

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"
At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture
Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?
At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
   
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Location: Corporate office (Smyrna)
Work Schedule: Monday – Friday 
Job Type: Full-time

Your Impactful Role
We are seeking a detail-oriented and motivated Credit Resolution Specialist to join our team. The ideal candidate will be responsible for managing client credit issues, resolving chargeback disputes, managing and resolving variances and providing exceptional customer service to ensure customer satisfaction while maintaining the company’s goals and mission. 

• Review and analyze internal and external client accounts to resolve credits.
• Research and resolve health care insurance claim accounts with existing credit balances.
• Communicate with internal and external clients to resolve credit balances to include recoupments, claim adjustments and refunds. 
• Issue payer and patient refunds.
• Ensure credit balances do not exceed monthly thresholds of Accounts Receivables.
• Use critical, analytical problem-solving skills in conjunction with strong organizational skills to resolve issues while effectively managing large amounts of data and detailed information.
• Utilizes excellent written and oral communication skills to collaborate and maintain positive working relationships with peers, leaders, clinical personnel, and payer representatives to resolve credit balances.
• Contributes to implementation of process improvement initiatives aimed at improving credit department; Escalate issues timely with appropriate follow up until a resolution is in place.
• Maintain and document accurate and effective notes for account resolutions in designated EMR system.
• Work closely with the self-pay collections and posting team to develop strategies for managing outstanding accounts. 
• Monitor, report and resolve variances.
• Provide training and support to other team members as needed.
• Stay informed about industry regulations, best practices related to credit and collections.

Qualifications:

• Bachelor’s degree in finance, Business Administration, or a related field (preferred).
• 2 years of experience in credit resolution, collections, or healthcare AR follow-up.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Execute a high level of accuracy and attention to detail
• Proficient in Microsoft Office Suite and EMR software.

Physical Demands and Work Conditions: The physical demands for this role involve talking and hearing regularly. You'll also frequently stand, walk, sit, and use your hands for various tasks, with regular repetitive movements of wrists, hands, and fingers. Your daily activities will include operating standard office equipment, such as a keyboard, calculator, phone, and computer. On occasion, you may need to lift and move objects up to 30 pounds and work at a computer for extended periods. There will be occasional stooping and bending at 90 degrees. In terms of the work environment, you can expect a moderate noise level. You must be prepared to interact with patients and family members, some of whom may occasionally display aggressive or hostile behavior. In these situations, your ability to respond calmly and professionally is crucial.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.