Patient Account Coordinator, Physical Therapy, Alpharetta

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. 

Location: Alpharetta office

Schedule: Monday – Friday 8:00am – 5:00pm; occasional Saturdays on a rotating schedule

Job Type: Full-time

Your Impactful Role

As a Patient Account Coordinator, you'll be at the forefront of our patient experience. You will handle various responsibilities, including front desk management, scheduling, verifying benefits, obtaining authorizations, and managing patient accounts for our Physical Therapy Department.

• Create Welcoming Atmosphere: Maintain an organized front desk workspace and greet patients and visitors with a courteous and helpful attitude.
• Efficient Check-In/Out: Efficiently check in patients, verify appointments, update demographic information, and process insurance and referrals.
• Effective Communication: Answer incoming calls, provide directions to our facility, and ensure clear communication with therapists regarding scheduling and patient needs.
• Financial Management: Handle point-of-service payments, maintain a daily collection sheet, and reconcile daily receivables. Create insurance claims and patient statements.
• Patient Advocacy: Assist patients in understanding their billing, establish payment plans, and follow up on outstanding balances.
• Insurance Expertise: Obtain insurance verifications and prior authorizations, communicate with adjusters, and stay up-to-date with third-party billing and reimbursement.
• Team Collaboration: Work closely with colleagues to identify and address any AR trends, denial issues, or irregularities affecting daily workflow.
• Compliance: Adhere to compliance and regulatory requirements, and make recommendations to management for write-offs.
• Versatile Support: Be ready to fill in at any location as needed due to absences or understaffing.

Qualifications:

• High school diploma or GED (Bachelor's degree preferred).
• Minimum of one year of medical billing and account follow-up experience.
• Knowledge of ICD-10, CPT, HCPCS, and modifiers preferred.
• Understanding of Medicare, managed care, and commercial insurance products and plans.
• Familiarity with physician billing and collections.
• Typing speed of 55 wpm and proficient use of a calculator.

Physical Demands and Work Environment: This role involves regular use of hands and arms, repetitive movements, and prolonged periods of sitting and computer use. The ability to occasionally lift up to 30 pounds and deal with stressful situations is essential. You will work in a moderate noise level environment. Interactions may include dealing with a variety of patient behaviors, and you should maintain a calm and professional demeanor.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.