Patient Account Coordinator, Occupational Medicine

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"
At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 10 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture
Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?
At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. 

Location: College Park and Midtown
Schedule: Monday-Friday, 8:00am -5:00pm / 8:00am -6:00pm
Job Type: Full Time; 40 hours/week

Your Impactful Role
As a key member of our team, you’ll work closely with the Business Operations Manager and Medical Director to ensure that every patient and client receives a seamless, positive experience. This role blends patient support, front desk operations, and billing and coding responsibilities — perfect for someone who thrives in a fast-paced, service-oriented environment and enjoys keeping things running smoothly behind the scenes.

• Lead the customer experience from start to finish, ensuring that every interaction leaves employees and employers feeling valued and cared for.
• Create a VIP-level patient experience by assisting with new patient paperwork and welcoming them with tours and warm, professional support.
• Serve as the first point of contact for escalated patient concerns, providing timely resolution and reassurance.
• Step in to cover front desk responsibilities as needed, keeping daily operations running smoothly.
• Process patient and customer payments accurately and efficiently.
• Monitor and respond to emails promptly, ensuring every patient and client receives timely follow-up.
• Regularly check email and fax inboxes, properly indexing and routing all incoming documents.
• Review phone messages to guarantee proper routing and quick follow-up.
• Communicate with the back office to ensure patients receive timely service and treatment.
• Build and maintain strong professional relationships with employers and employees while following established guidelines and standards.
• Register new patients in the EMR system, follow referral procedures, and track down outstanding medical information and reports.
• Send invoices and account updates to clients, keeping them informed and up to date.
• Prepare and share accurate billing activity and account status reports on a regular basis.
• Collaborate with other departments to resolve billing discrepancies.
• Ensure compliance with company billing policies and procedures.
• Address and resolve client questions about invoices with professionalism and clarity.
• Create and issue invoices, credit memos, and account transactions as needed.
• Accurately code services, procedures, diagnoses, and treatments to support proper billing and documentation.
• Take on additional duties as assigned, with flexibility to adapt to business needs.

Why You’ll Love Working Here
You’ll be joining a collaborative, patient-centered team where your work directly impacts the quality of care we deliver. Every day brings opportunities to make a difference — whether you’re solving a problem for a patient, supporting a colleague, or improving a process.

Who You Are
This role is ideal for someone who is detail-oriented, organized, and passionate about creating a positive patient experience while keeping operations running smoothly. The right candidate will have:

• A high school diploma or GED (an Associate’s or Bachelor’s degree in Accounting, Finance, or a related field is preferred).
• At least one year of experience in a patient care setting or a related role, with exposure to billing procedures.
• Strong verbal and written communication skills to work professionally with employees, employers, adjustors, and patients.
• The ability to stay organized and focused while handling multiple priorities, short deadlines, and shifting demands.
• Proficiency with Microsoft Office and comfort using phones, computers, and basic IT systems.
• Experience with billing procedures and solid mathematical skills to meet deadlines with accuracy.
• Knowledge of medical terminology, anatomy, physiology, and coding systems including ICD-10-CM, CPT, and HCPCS Level II.
• Familiarity with healthcare billing software and electronic health record (EHR) systems.
• A working understanding of healthcare regulations, including HIPAA, with a commitment to confidentiality and ethical conduct.
• Flexibility to adapt to changing coding guidelines and industry regulations while maintaining attention to detail.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are committed to making reasonable accommodations to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is required to stand, walk, use their hands, and communicate effectively. You may be on your feet for much of the day, requiring mobility and dexterity. In this role, you'll ensure our clinics remain safe, organized, and patient friendly.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.