The System Administrator is responsible for all aspects of systems administration including hardware, software, storage, networks, applications, databases, and telecommunications. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures. This position also performs basic systems security administration functions, including creating customer profiles and accounts, monitors and manages system resources, including CPU usage, disk usage, tape backup systems; performs systems backups and recovery procedures; writes or modifies basic scripts to resolve performance problems; maintains system documentation and logs; performs or assists in troubleshooting and diagnosing production problems; maintain network security authentication including, application security; certificate administration, anti-virus, user authentication; provide monitoring and primary response and intervention for information technology related security incidents and violations. This position is responsible for contributing to the positive improvement of customer satisfaction in the service department.
Education: Bachelors Degree or equivalent experience preferred
Work Experience: Administration/management experience
Strong background in network administration
Experience with disaster recovery system (backup and recovery)
Minimum 4 years system administration experience.
AthenaHealth experience desired
Licensing and/or Certifications: MS Windows, NT / MS Server, MS office applications, SQL.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Required Knowledge of: Must be familiar Exchange, SQL, AD, VPN, Terminal Services
Required Skills: Excellent attention to detail is necessary. Strong computer and data entry experience. Excellent communication and interpersonal skills. Excellent organizational skills to manage multiple projects in a timely manner.
Required Abilities: Must have the ability to communicate effectively and efficiently, Must have the ability to handle stressful situations.
Requires sitting or standing for long periods of time working in an office and networking closet. Light cabling may be required utilizing ladders and bending, stooping, and stretching required. Must be able to move equipment weighing up to 50lbs.Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard. Must have adequate hearing and speaking abilities to interact appropriately with others. The noise level can range from low to high in the server room environment. This position must be able to deal with aggressive, hostile and sometimes irrational behavior in a high stress environment and have the ability to respond in a calm and professional manner.